Previous incidents

June 2024
Jun 29, 2024
1 incident

Increased processing times for function builds

Degraded

Resolved Jun 29 at 12:59pm EDT

The build queues have cleared and are processing at normal rates again.

1 previous update

Jun 05, 2024
1 incident

Errors When Saving Custom SMTP

Degraded

Resolved Jun 05 at 05:50pm EDT

We've identified the root cause and have successfully deployed a fix and have confirmed this feature is functioning as intended.

1 previous update

May 2024
May 29, 2024
1 incident

Errors in SMS delivery to Indian phone numbers

Degraded

Resolved May 30 at 08:26am EDT

The issue is now resolved.

The SMS vendor has fixed the issue. We continue to monitor and work on a fallback provider to avoid future service degradation.

We apologise for any inconvenience and problems caused by the outage.

2 previous updates

May 21, 2024
1 incident

Increased Function build times

Degraded

Resolved May 21 at 06:58pm EDT

Build queue is clear again.

2 previous updates

April 2024
Apr 25, 2024
1 incident

Intermittent Service Errors

Degraded

Resolved Apr 25 at 03:36am EDT

All issues have been resolved and service has been restored.

3 previous updates

Apr 23, 2024
2 incidents

Service Degradation on certain projects

Degraded

Resolved Apr 23 at 10:54am EDT

We have identified the issue and deployed a patch. We have also monitored our systems to ensure the errors have stabilised. Projects on the affected database should now be functioning as expected without disruptions.

1 previous update

Increased errors for specific projects

Degraded

Resolved Apr 23 at 07:19am EDT

We have monitored our systems to ensure the errors have stabilised. Projects on the affected database should now be functioning as expected without disruptions.

2 previous updates

Apr 18, 2024
1 incident

Some SMS are not delivered

Degraded

Resolved Apr 19 at 06:19am EDT

Our vendor's services, and Appwrite SMS messages have been restored. We are continuing to monitor the issue.

1 previous update

Apr 17, 2024
2 incidents

Increased processing times for function builds and attributes

Degraded

Resolved Apr 19 at 01:53pm EDT

We have identified the root cause of the issue and have applied patches to ensure that the bottlenecks are handled appropriately.

2 previous updates

New projects fail to create

Degraded

Resolved Apr 17 at 05:58am EDT

The issue has now been fixed. Project creation is operational now. We will be rolling out patch soon to ensure it the error is handled better.

1 previous update

Apr 04, 2024
1 incident

Intermittent Service Errors

Downtime

Resolved Apr 04 at 10:38pm EDT

We have successfully identified the root cause of recent network failures and have implemented a fix. All services have been restored.

1 previous update

Apr 02, 2024
1 incident

Intermittent Service Errors

Resolved Apr 02 at 04:04pm EDT

Our team has identified the root cause and successfully implemented the fix.