Previous incidents
Scheduled messages not delivering for FRA projects
Created May 16 at 04:01pm UTC
We're investigating an issue where scheduled push, email, and SMS messages are not sending.
Uploads stuck at pending
Resolved May 16 at 11:09pm UTC
We have fixed the issue. Thank you for your patience.
3 previous updates
Sporadic errors with NYC databases
Resolved May 15 at 09:33pm UTC
Services have been restored.
1 previous update
401 accessing NYC and SYD resources in Console
Resolved May 15 at 06:09pm UTC
Console should be fully functional for NYC and SYD projects again.
1 previous update
Service distruption
Resolved May 15 at 07:34am UTC
Upstream service issues have been resolved and all services are restored.
1 previous update
Databases degraded performance
Resolved May 10 at 03:10pm UTC
We've rolled back some changes that aligned with the issue and the issue was resolved.
1 previous update
Intermittent Cloud Errors
Resolved May 08 at 06:11pm UTC
We have implemented a fix and services are stable at this time.
1 previous update
Service disruption
Resolved Apr 30 at 11:13am UTC
Some services are currently unavailable due to a recent deployment. Our Engineering team is looking into the issue and will update shortly.
Custom domain certificate failures
Resolved Apr 29 at 03:39pm UTC
We've resolved the issue with our vendor. Please recreate your custom domain if it previously did not have a valid certificate. Once recreated, you may need to wait ~5 minutes for it to be fully generated and optional. We're working on improving the Console to reflect this and the time it takes to generate.
1 previous update
Delayed processing of events
Resolved Apr 23 at 07:12am UTC
We have identified and fixed the root cause of the issue and all services have been restored.
3 previous updates
Degraded functions performance
Resolved Apr 16 at 08:30pm UTC
The issue is now resolved, all users should be able to use functions without any limitations.
1 previous update
Database degraded performance
Resolved Apr 03 at 05:39am UTC
We have identified and fixed the issue and all service has been restored.
1 previous update
Database degraded performance
Resolved Apr 02 at 07:41am UTC
We have identified and fixed the issue and all service has been restored.
1 previous update
Database degraded performance
Resolved Mar 30 at 02:18pm UTC
The issue impacting degraded database operations has been resolved. All services are now operating normally. Thank you for your patience.
2 previous updates
Newly created cron-scheduled functions won't execute
Resolved Mar 25 at 09:38pm UTC
We've deployed a patch so functions, backups, and messages should be working again.
2 previous updates
Cloud is down
Resolved Mar 24 at 03:41pm UTC
All services are functional again.
3 previous updates
Database are not accessible
Resolved Mar 22 at 06:54am UTC
We have identified the root cause and have deployed a fix. Database operations are now working as expected and we have verified the fix on our end. We have confirmed that there is no data loss.
We apologize for any inconvenience caused.
2 previous updates
Database write operation issues
Resolved Mar 13 at 05:35pm UTC
All database writes are back to normal.
2 previous updates
API servers downtime
Resolved Mar 12 at 03:52pm UTC
The incident has been resolved, and actions were taken to prevent the same problem from happening again.
4 previous updates
Cloud is down
Resolved Mar 11 at 10:24am UTC
All services have been restored. The team will continue to monitor the system.
2 previous updates
Database issues for some projects
Resolved Mar 10 at 07:20am UTC
We have deployed a fix and all service is restored.
2 previous updates
Delays in usage processing
Resolved Mar 09 at 07:50am UTC
Usage stats events are now processing as normal. Thank you for your patience.
2 previous updates
Database issues for some projects
Resolved Mar 02 at 07:25pm UTC
Database has recovered
1 previous update