Previous incidents

June 2024
Jun 05, 2024
1 incident

Errors When Saving Custom SMTP

Degraded

Resolved Jun 05 at 05:50pm EDT

We've identified the root cause and have successfully deployed a fix and have confirmed this feature is functioning as intended.

1 previous update

May 2024
May 29, 2024
1 incident

Errors in SMS delivery to Indian phone numbers

Degraded

Resolved May 30 at 08:26am EDT

The issue is now resolved.

The SMS vendor has fixed the issue. We continue to monitor and work on a fallback provider to avoid future service degradation.

We apologise for any inconvenience and problems caused by the outage.

2 previous updates

May 21, 2024
1 incident

Increased Function build times

Degraded

Resolved May 21 at 06:58pm EDT

Build queue is clear again.

2 previous updates

May 20, 2024
1 incident

Maintenance work for database upgrades

Maintenance

Resolved May 20 at 03:00am EDT

In line with our beta phase commitments, some maintenance activities are imperative. We are scheduled to perform critical maintenance work to enhance our database services. This will involve updating key aspects of our database configuration to ensure continued efficiency and reliability.

Please be aware that there may be intermittent connectivity issues to your projects during the maintenance window. The maintenance is expected to last approximately 60 minutes.

There is no action requi...

April 2024
Apr 25, 2024
1 incident

Intermittent Service Errors

Degraded

Resolved Apr 25 at 03:36am EDT

All issues have been resolved and service has been restored.

3 previous updates

Apr 23, 2024
2 incidents

Service Degradation on certain projects

Degraded

Resolved Apr 23 at 10:54am EDT

We have identified the issue and deployed a patch. We have also monitored our systems to ensure the errors have stabilised. Projects on the affected database should now be functioning as expected without disruptions.

1 previous update

Increased errors for specific projects

Degraded

Resolved Apr 23 at 07:19am EDT

We have monitored our systems to ensure the errors have stabilised. Projects on the affected database should now be functioning as expected without disruptions.

2 previous updates

Apr 18, 2024
1 incident

Some SMS are not delivered

Degraded

Resolved Apr 19 at 06:19am EDT

Our vendor's services, and Appwrite SMS messages have been restored. We are continuing to monitor the issue.

1 previous update

Apr 17, 2024
2 incidents

Increased processing times for function builds and attributes

Degraded

Resolved Apr 19 at 01:53pm EDT

We have identified the root cause of the issue and have applied patches to ensure that the bottlenecks are handled appropriately.

2 previous updates

New projects fail to create

Degraded

Resolved Apr 17 at 05:58am EDT

The issue has now been fixed. Project creation is operational now. We will be rolling out patch soon to ensure it the error is handled better.

1 previous update

Apr 04, 2024
1 incident

Intermittent Service Errors

Downtime

Resolved Apr 04 at 10:38pm EDT

We have successfully identified the root cause of recent network failures and have implemented a fix. All services have been restored.

1 previous update

Apr 02, 2024
1 incident

Intermittent Service Errors

Resolved Apr 02 at 04:04pm EDT

Our team has identified the root cause and successfully implemented the fix.