Previous incidents

May 2024
May 21, 2024
1 incident

Increased Function build times

Degraded

Resolved May 21 at 06:58pm EDT

Build queue is clear again.

2 previous updates

May 20, 2024
1 incident

Maintenance work for database upgrades

Maintenance

Resolved May 20 at 03:00am EDT

In line with our beta phase commitments, some maintenance activities are imperative. We are scheduled to perform critical maintenance work to enhance our database services. This will involve updating key aspects of our database configuration to ensure continued efficiency and reliability.

Please be aware that there may be intermittent connectivity issues to your projects during the maintenance window. The maintenance is expected to last approximately 60 minutes.

There is no action requi...

April 2024
Apr 25, 2024
1 incident

Intermittent Service Errors

Degraded

Resolved Apr 25 at 03:36am EDT

All issues have been resolved and service has been restored.

3 previous updates

Apr 23, 2024
2 incidents

Service Degradation on certain projects

Degraded

Resolved Apr 23 at 10:54am EDT

We have identified the issue and deployed a patch. We have also monitored our systems to ensure the errors have stabilised. Projects on the affected database should now be functioning as expected without disruptions.

1 previous update

Increased errors for specific projects

Degraded

Resolved Apr 23 at 07:19am EDT

We have monitored our systems to ensure the errors have stabilised. Projects on the affected database should now be functioning as expected without disruptions.

2 previous updates

Apr 18, 2024
1 incident

Some SMS are not delivered

Degraded

Resolved Apr 19 at 06:19am EDT

Our vendor's services, and Appwrite SMS messages have been restored. We are continuing to monitor the issue.

1 previous update

Apr 17, 2024
2 incidents

Increased processing times for function builds and attributes

Degraded

Resolved Apr 19 at 01:53pm EDT

We have identified the root cause of the issue and have applied patches to ensure that the bottlenecks are handled appropriately.

2 previous updates

New projects fail to create

Degraded

Resolved Apr 17 at 05:58am EDT

The issue has now been fixed. Project creation is operational now. We will be rolling out patch soon to ensure it the error is handled better.

1 previous update

Apr 04, 2024
1 incident

Intermittent Service Errors

Downtime

Resolved Apr 04 at 10:38pm EDT

We have successfully identified the root cause of recent network failures and have implemented a fix. All services have been restored.

1 previous update

Apr 02, 2024
1 incident

Intermittent Service Errors

Resolved Apr 02 at 04:04pm EDT

Our team has identified the root cause and successfully implemented the fix.

March 2024
Mar 14, 2024
2 incidents

Increased Write Errors

Degraded

Resolved Mar 14 at 03:32am EDT

The database restart is now complete and errors are now resolved.

1 previous update

Increased write errors

Resolved Mar 14 at 12:38am EDT

We're experiencing increased write errors in one of our main DBs. Replicase failover worked properly and read replicase are working as expected. We're monitoring the issue to provide resolution, and our engineering team will continue working on improving failover for write operations as well.

Mar 13, 2024
1 incident

Issues with some projects

Degraded

Resolved Mar 13 at 03:37pm EDT

Issue resolved and all services are available. Our engineering team will continue working on improving the failover and replication mechanism on this database as our top priority.

1 previous update

Mar 12, 2024
1 incident

Increased database errors

Resolved Mar 12 at 11:52pm EDT

Issue resolved and all services are available. Our engineering team will continue working on improving the failover and replication mechanism on this database as our top priority.

Mar 11, 2024
2 incidents

Issues with some projects

Degraded

Resolved Mar 12 at 02:07am EDT

Issue has been resolved and all services are available. Our engineers are still reviewing the logs and monitors to to find the root cause of the problem and apply longer term fixes.

3 previous updates

Issues with some projects

Degraded

Resolved Mar 11 at 10:34am EDT

Issue has been resolved and all services are available. Our engineers are still reviewing the logs and monitors to to find the root cause of the problem and apply longer term fixes.

1 previous update

Mar 04, 2024
1 incident

Issues with some projects

Degraded

Resolved Mar 04 at 06:00pm EST

Issue has been resolved and all services are available. Our engineers are still reviewing the logs and monitors to to find the root cause of the problem and apply longer term fixes.

3 previous updates

Mar 03, 2024
3 incidents

Issues with some projects

Degraded

Resolved Mar 03 at 03:40pm EST

Services have been restored. We will continue to monitor the platform

1 previous update

Issues with some projects

Degraded

Resolved Mar 03 at 12:00pm EST

Services are all online and functioning again. Thanks for your patience.

2 previous updates

Degraded performance

Resolved Mar 03 at 01:08am EST

We're seeing an increase in errors for some projects on one of the Cloud databases. Our team is investigating the problem.