Previous incidents

November 2024
Nov 07, 2024
1 incident

Increased database errors for some users

Degraded

Resolved Nov 07 at 06:28am EST

We have resolved the issues and connectivity should be back to normal. Thank you for your patience and understanding.

1 previous update

Nov 06, 2024
1 incident

Service Unavailability

Degraded

Resolved Nov 06 at 01:26pm EST

Our team identified the root cause and has issued a fix. All services are operational once more.

1 previous update

October 2024
Oct 24, 2024
1 incident

Failed self-service database backups

Degraded

Resolved Oct 24 at 07:07pm EDT

We will continue to monitor to ensure scheduled backups work as expected.

1 previous update

Oct 18, 2024
1 incident

Appwrite Cloud and appwrite.io are down

Downtime

Resolved Oct 18 at 08:04pm EDT

Our team has successfully mitigated the root cause and have implemented the appropriate fix. All services are online and stable.

4 previous updates

Oct 17, 2024
1 incident

Service Degradation for Python ML runtimes

Degraded

Resolved Oct 17 at 01:45pm EDT

We have identified the root cause of the issue and deployed a patch. The Python ML runtime is back and operational now. We apologize for any inconvenience caused.

1 previous update

Oct 13, 2024
1 incident

Degraded performance for Functions

Degraded

Resolved Oct 13 at 04:25pm EDT

Our engineering team has applied a patch, and all services are now healthy. We will continue to monitor for errors and platform health. Thank you for your patience.

1 previous update

Oct 08, 2024
1 incident

Function executions not responding

Downtime

Resolved Oct 08 at 09:54am EDT

The connectivity issues with the database have been fully resolved, and the incident is now over. Thanks for your patience.

3 previous updates

Oct 04, 2024
2 incidents

Increased errors on one of databases

Degraded

Resolved Oct 04 at 11:12pm EDT

All databases are healthy and stable now. Thanks for your patience.

3 previous updates

Function Service Errors

Downtime

Resolved Oct 04 at 11:11pm EDT

All services are healthy and stable. Thanks for your patience.

5 previous updates

September 2024
Sep 28, 2024
1 incident

Problem generating webp images

Degraded

Resolved Sep 28 at 06:46am EDT

We have successfully deployed a fix to the issue. Our engineering team will continue to monitor the service.

2 previous updates

Sep 25, 2024
1 incident

Console Degraded

Degraded

Resolved Sep 25 at 10:16am EDT

We have resolved the issue. Console is up and fully functional now.

1 previous update

Sep 12, 2024
1 incident

Intermittent errors with functions

Degraded

Resolved Sep 12 at 11:23am EDT

We have successfully implemented and deployed a fix. Functions are now stable and operational

1 previous update

Sep 08, 2024
1 incident

Problems with job processing

Resolved Sep 08 at 06:52am EDT

We experienced problems with job processing as a result some users may have experienced degraded performance of functions and databases service. It has now been resolved and all services are operational.

Sep 06, 2024
1 incident

Connectivity issues on one of the loadbalancers

Degraded

Resolved Sep 06 at 12:13pm EDT

The issue with the load balancer has been fully resolved, and all services are now operating as expected. We will continue to monitor the situation closely to ensure stability. Thank you for your patience and understanding during this time.

4 previous updates

Sep 02, 2024
1 incident

Some functions fail when trying to parse body

Degraded

Resolved Sep 02 at 12:20pm EDT

A fix was implemented and deployed to Cloud. Thanks to manual quality assurance we confirmed the problem is resolved for all affected functions.

1 previous update