Previous incidents

May 2024
May 29, 2024
1 incident

Errors in SMS delivery to Indian phone numbers

Degraded

Resolved May 30 at 12:26pm UTC

The issue is now resolved.

The SMS vendor has fixed the issue. We continue to monitor and work on a fallback provider to avoid future service degradation.

We apologise for any inconvenience and problems caused by the outage.

2 previous updates

May 21, 2024
1 incident

Increased Function build times

Degraded

Resolved May 21 at 10:58pm UTC

Build queue is clear again.

2 previous updates

April 2024
Apr 25, 2024
1 incident

Intermittent Service Errors

Degraded

Resolved Apr 25 at 07:36am UTC

All issues have been resolved and service has been restored.

3 previous updates

Apr 23, 2024
2 incidents

Service Degradation on certain projects

Degraded

Resolved Apr 23 at 02:54pm UTC

We have identified the issue and deployed a patch. We have also monitored our systems to ensure the errors have stabilised. Projects on the affected database should now be functioning as expected without disruptions.

1 previous update

Increased errors for specific projects

Degraded

Resolved Apr 23 at 11:19am UTC

We have monitored our systems to ensure the errors have stabilised. Projects on the affected database should now be functioning as expected without disruptions.

2 previous updates

Apr 18, 2024
1 incident

Some SMS are not delivered

Degraded

Resolved Apr 19 at 10:19am UTC

Our vendor's services, and Appwrite SMS messages have been restored. We are continuing to monitor the issue.

1 previous update

Apr 17, 2024
2 incidents

Increased processing times for function builds and attributes

Degraded

Resolved Apr 19 at 05:53pm UTC

We have identified the root cause of the issue and have applied patches to ensure that the bottlenecks are handled appropriately.

2 previous updates

New projects fail to create

Degraded

Resolved Apr 17 at 09:58am UTC

The issue has now been fixed. Project creation is operational now. We will be rolling out patch soon to ensure it the error is handled better.

1 previous update

Apr 05, 2024
1 incident

Intermittent Service Errors

Downtime

Resolved Apr 05 at 02:38am UTC

We have successfully identified the root cause of recent network failures and have implemented a fix. All services have been restored.

1 previous update

Apr 02, 2024
1 incident

Intermittent Service Errors

Resolved Apr 02 at 08:04pm UTC

Our team has identified the root cause and successfully implemented the fix.

March 2024
Mar 14, 2024
2 incidents

Increased Write Errors

Degraded

Resolved Mar 14 at 07:32am UTC

The database restart is now complete and errors are now resolved.

1 previous update

Increased write errors

Resolved Mar 14 at 04:38am UTC

We're experiencing increased write errors in one of our main DBs. Replicase failover worked properly and read replicase are working as expected. We're monitoring the issue to provide resolution, and our engineering team will continue working on improving failover for write operations as well.

Mar 13, 2024
2 incidents

Issues with some projects

Degraded

Resolved Mar 13 at 07:37pm UTC

Issue resolved and all services are available. Our engineering team will continue working on improving the failover and replication mechanism on this database as our top priority.

1 previous update

Increased database errors

Resolved Mar 13 at 03:52am UTC

Issue resolved and all services are available. Our engineering team will continue working on improving the failover and replication mechanism on this database as our top priority.

Mar 11, 2024
2 incidents

Issues with some projects

Degraded

Resolved Mar 12 at 06:07am UTC

Issue has been resolved and all services are available. Our engineers are still reviewing the logs and monitors to to find the root cause of the problem and apply longer term fixes.

3 previous updates

Issues with some projects

Degraded

Resolved Mar 11 at 02:34pm UTC

Issue has been resolved and all services are available. Our engineers are still reviewing the logs and monitors to to find the root cause of the problem and apply longer term fixes.

1 previous update

Mar 04, 2024
1 incident

Issues with some projects

Degraded

Resolved Mar 04 at 11:00pm UTC

Issue has been resolved and all services are available. Our engineers are still reviewing the logs and monitors to to find the root cause of the problem and apply longer term fixes.

3 previous updates

Mar 03, 2024
3 incidents

Issues with some projects

Degraded

Resolved Mar 03 at 08:40pm UTC

Services have been restored. We will continue to monitor the platform

1 previous update

Issues with some projects

Degraded

Resolved Mar 03 at 05:00pm UTC

Services are all online and functioning again. Thanks for your patience.

2 previous updates

Degraded performance

Resolved Mar 03 at 06:08am UTC

We're seeing an increase in errors for some projects on one of the Cloud databases. Our team is investigating the problem.