Previous incidents

November 2024
Nov 29, 2024
1 incident

Issues with the Storage Service

Degraded

Resolved Nov 29 at 05:36am UTC

We have received confirmation from the vendor that the issue has now been resolved. Storage service should now be fully functional; we thank you for your patience and apologize for any inconvenience caused.

4 previous updates

Nov 28, 2024
1 incident

Increase in errors while processing background job

Degraded

Resolved Nov 28 at 01:45pm UTC

We successfully applied the fix. Service functionality has been restored. We will continue to monitor the affected service to ensure stability.

2 previous updates

Nov 25, 2024
1 incident

Service Degradation in the API

Resolved Nov 25 at 03:13pm UTC

We experienced a brief period of service degradation that lasted approximately 5 minutes. Certain users may have experienced 500 errors during the incident.

The issue was quickly resolved and the service was returned to normalcy. In case you're still facing issues, please reach out to us on our Discord Server

Nov 22, 2024
1 incident

Degraded performance with queues

Degraded

Resolved Nov 22 at 04:21pm UTC

We have verified that Background job processing is now operational and should be back up for all users.

1 previous update

Nov 18, 2024
1 incident

Issues with the Storage Service

Degraded

Resolved Nov 18 at 07:28pm UTC

We have received confirmation from the vendor that the issue has now been resolved.

3 previous updates

Nov 14, 2024
1 incident

Error with storage and missing data

Downtime

Resolved Nov 15 at 01:40am UTC

Resolving the incident as all services are working as expected now.

14 previous updates

Nov 07, 2024
1 incident

Increased database errors for some users

Degraded

Resolved Nov 07 at 11:28am UTC

We have resolved the issues and connectivity should be back to normal. Thank you for your patience and understanding.

1 previous update

Nov 06, 2024
1 incident

Service Unavailability

Degraded

Resolved Nov 06 at 06:26pm UTC

Our team identified the root cause and has issued a fix. All services are operational once more.

1 previous update

October 2024
Oct 24, 2024
1 incident

Failed self-service database backups

Degraded

Resolved Oct 24 at 11:07pm UTC

We will continue to monitor to ensure scheduled backups work as expected.

1 previous update

Oct 18, 2024
1 incident

Appwrite Cloud and appwrite.io are down

Downtime

Resolved Oct 19 at 12:04am UTC

Our team has successfully mitigated the root cause and have implemented the appropriate fix. All services are online and stable.

4 previous updates

Oct 17, 2024
1 incident

Service Degradation for Python ML runtimes

Degraded

Resolved Oct 17 at 05:45pm UTC

We have identified the root cause of the issue and deployed a patch. The Python ML runtime is back and operational now. We apologize for any inconvenience caused.

1 previous update

Oct 13, 2024
1 incident

Degraded performance for Functions

Degraded

Resolved Oct 13 at 08:25pm UTC

Our engineering team has applied a patch, and all services are now healthy. We will continue to monitor for errors and platform health. Thank you for your patience.

1 previous update

Oct 08, 2024
1 incident

Function executions not responding

Downtime

Resolved Oct 08 at 01:54pm UTC

The connectivity issues with the database have been fully resolved, and the incident is now over. Thanks for your patience.

3 previous updates

Oct 04, 2024
2 incidents

Increased errors on one of databases

Degraded

Resolved Oct 05 at 03:12am UTC

All databases are healthy and stable now. Thanks for your patience.

3 previous updates

Function Service Errors

Downtime

Resolved Oct 05 at 03:11am UTC

All services are healthy and stable. Thanks for your patience.

5 previous updates

September 2024
Sep 28, 2024
1 incident

Problem generating webp images

Degraded

Resolved Sep 28 at 10:46am UTC

We have successfully deployed a fix to the issue. Our engineering team will continue to monitor the service.

2 previous updates

Sep 25, 2024
1 incident

Console Degraded

Degraded

Resolved Sep 25 at 02:16pm UTC

We have resolved the issue. Console is up and fully functional now.

1 previous update

Sep 12, 2024
1 incident

Intermittent errors with functions

Degraded

Resolved Sep 12 at 03:23pm UTC

We have successfully implemented and deployed a fix. Functions are now stable and operational

1 previous update

Sep 08, 2024
1 incident

Problems with job processing

Resolved Sep 08 at 10:52am UTC

We experienced problems with job processing as a result some users may have experienced degraded performance of functions and databases service. It has now been resolved and all services are operational.

Sep 06, 2024
1 incident

Connectivity issues on one of the loadbalancers

Degraded

Resolved Sep 06 at 04:13pm UTC

The issue with the load balancer has been fully resolved, and all services are now operating as expected. We will continue to monitor the situation closely to ensure stability. Thank you for your patience and understanding during this time.

4 previous updates

Sep 02, 2024
1 incident

Some functions fail when trying to parse body

Degraded

Resolved Sep 02 at 04:20pm UTC

A fix was implemented and deployed to Cloud. Thanks to manual quality assurance we confirmed the problem is resolved for all affected functions.

1 previous update